1. Choose your pharmacy provider.
  2. Receive a professional, honest, and ethical care in accordance with physician’s order.
  3. Know that Protected Health Information (PHI) is to be shared with authorized healthcare providers only in compliance with HIPPA and other relevant state and/or federal laws.
  4. Know the name and title of the employee with which they are speaking.
  5. Speak to an employee’s supervisor at any time if requested.
  6. Lodge a complaint or suggest changes to your pharmacy services or care provided without compromising your care of experiencing any repercussions.
  7. Have a complaint investigated and be notified of the findings or result.
  8. Receive a copy of “Medicare Prescription Drug Coverage and Your Rights” for Medicare recipients of services.
  9. Speak with a health professional, specifically a registered pharmacist at any time about your medications or services provided by the pharmacy.
  10. Be fully informed of the pharmacy’s services and the fee for those services.
  11. Receive services from personnel who are qualified including a registered pharmacist or certified pharmacy technician.
  12. Be informed of what to do and resources available in the event of an emergency or a natural disaster that prevents the filing the patient’s emergency or a natural disaster that prevents the filing the patient’s prescription(s) in a timely manner. The pharmacy will post a notice on their website, a toll-free telephone number will be provided, and a notification will be sent to prescriber partners. The pharmacy will advise patients to contact their prescriber and/or another pharmacy to have prescription(s) filled. Once pharmacy is at full operational capacity, notices will be given in the same manner.
  13. Be given appropriate and professional quality pharmacy services without discrimination against your race, sex, color, religion, sexual preference, physical limitations, age, health condition or any other protected class described by state or federal law.
  14. Be treated with respect, dignity, courtesy and fairness by all pharmacy staff.
  15. Be aware that if the pharmacy cannot meet the needs of the patient, the patient will be referred to a pharmacy that can meet the needs of the patient.
  16. Voice grievances to or file a complaint with pharmacy management without fear of discrimination or reprisal.
  17. Be informed within a reasonable amount of time if we cannot fill your prescription. We will provide you with instructions on your options to get the prescription filled from another source. If there is a shortage of the drug, the pharmacy will make every effort to find another source from the wholesaler, manufacturer, or other pharmacy. If none can be found, we will contact your prescriber regarding an alternative. If another pharmacy will be filling the prescription, we will send your prescription electronically, by fax, or by phone to the pharmacy of your choice. If we cannot fill your prescription because your insurance has changed, we will also contact you and transfer your prescription to the new pharmacy.
  18. Be informed of any product recalls. We follow FDA regulations regarding drug recalls. In the event of a recall, all affected products are removed from inventory. If a product was deemed a “Patient Level Recall” by the FDA, those patients will be notified, and your healthcare provider may be notified as well. Please note the FDA does not require pharmacies to contact patients for all recalls, as a drug is sometimes recalled before it reaches patients. You may be notified by your prescriber, or by a press release from the manufacturer or the FDA. If you are concerned about drug recalls, you may contact the FDA by phone at 800.INFO.FDA, or by visiting, where you may sign up to receive recall notifications via email.


  1. Submit any forms that are necessary to participate in the program, to the extent required by law.
  2. Provide accurate contact information.
  3. Notify the pharmacy of any changes in or discontinuation of medicine prior to the date of your next fill.
  4. Take medications as prescribed to stay compliant to therapy and to accept responsibility for the neglect or refusal of any services or misuse of medications.
  5. Notify the pharmacy of any address changes or changes in payment methods that may need to be made prior to a scheduled delivery.
  6. Notify the pharmacy of any problems, concerns, if dissatisfaction with services rendered.
  7. Request additional information and ask questions if you do not understand education, instruction, or guidance by the pharmacy.
  8. Inform the pharmacy if they have any concerns that have not yet been addressed.